.base-scroll::-webkit-scrollbar-track-piece {
    background-color: #fff;
    -webkit-border-radius: 0
}

.base-scroll::-webkit-scrollbar {
    width: 10px;
    height: 10px
}

.base-scroll::-webkit-scrollbar-thumb {
    height: 50px;
    background-color: #b8b8b8;
    -webkit-border-radius: 6px;
    outline: 2px solid #fff;
    outline-offset: -2px;
    border: 2px solid #fff;
    filter: alpha(opacity=50);
    -moz-opacity: 0.5;
    -khtml-opacity: 0.5;
    opacity: 0.5
}

.base-scroll::-webkit-scrollbar-thumb:hover {
    height: 50px;
    background-color: #878987;
    -webkit-border-radius: 6px
}

.czkj-res {
    border-bottom: 1px dashed #f5f5f5;
    ;
    margin-bottom: 5px;
    padding-bottom: 5px;
}

.czkj-msg {
    word-break: break-all;
}

.czkj-file-item img {
    width: 100%;
}

.czkj-container {
    width: 80%;
    margin: 0 auto;
    margin-bottom: 20px;
}


/*  */

.czkj-container {
    width: 80%;
    margin: 0 auto;
    margin-bottom: 20px;
}


/* body {
    -webkit-tap-highlight-color: rgba(0, 0, 0, 0);
    } */

.czkj-content {
    width: 100%;
    /* padding-top: 30px; */
}

.czkj-chat-body {
    position: relative;
}

.content-body {
    padding: 20px 20px;
    padding-bottom: 0;
    background-color: #fff;
}


/*聊天框内部*/

.czkj-chat-center {
    background-color: #f5f8fa;
    width: 100%;
    padding-right: 0px;
}


/*智能推荐*/

.czkj-suggest {
    position: absolute;
    bottom: 160px;
    left: 2px;
    background-color: #fff;
    border: 1px solid #ccc;
    padding: 8px;
    width: 96%;
    font-size: 12px;
    z-index: 999;
    max-height: 300px;
    overflow: hidden;
    overflow-y: scroll;
    display: none;
}

.czkj-suggest li {
    padding: 4px;
    color: #333;
    cursor: pointer;
}

.czkj-suggest li:hover {
    background-color: #dadada;
}

.czkj-chat-title {
    width: 100%;
    background: url(/material/images/znwd_2022/htbanner.png) 0% 50% no-repeat;
    height: 86px;
    border-top-left-radius: 24px;
    border-top-right-radius: 24px;
    line-height: 50px;
    color: #333;
    letter-spacing: 2.86px;
}

.czkj-logo-title {
    font-family: PingFangSC-Semibold;
    font-size: 21px;
    font-weight: 700;
    text-align: left;
    padding-left: 100px;
    float: left;
    letter-spacing: 0.5px;
    position: relative;
    color: #428BD6;
    height: 100%;
    width: 200px;
}

.czkj-logo-name {
    position: relative;
    width: 100%;
    height: 100%;
}

.czkj-logo-name .czkj-top-name {
    position: absolute;
    left: 2px;
    top: 2px;
    z-index: 10;
}

.czkj-logo-name .czkj-bot-name {
    position: absolute;
    left: 5px;
    top: 5px;
    color: #cccccc;
    z-index: 1;
}

.czkj-logo-icon {
    position: absolute;
    background-color: #fff;
    height: 0;
    width: 0;
    left: 40px;
    top: 0px;
    z-index: 1;
    padding: 0;
}

.czkj-logo-icon img {
    width: 48px;
    height: 40px;
}

.mobile-email {
    display: none;
}

.czkj-rules {
    float: right;
    font-size: 20px;
    padding: 0 25px;
    cursor: pointer;
    color: #0c5ed0;
    font-weight: 700;
    text-align: center;
}

.czkj-rules img {
    width: 24px;
    height: 24px;
    position: relative;
    top: 0px;
    margin-right: 10px;
}

.czkj-chat-input {
    background-color: #fff;
    position: relative;

}

.hot-type {
    background-color: #f2f4f5;
    height: 40px;
    width: 100%;
    padding-right: 80px;
    position: absolute;
    top: 0px;
    left: 0;
    padding-left: 12px;
    color: #333;
    overflow: hidden;
}

.hot-type-title {
    line-height: 28px;
    margin: 5px 0;
    float: left;
    font-weight: 700;
    color: #bd1a2d;
}

.hot-type-item,
.last-hot-type-item {
    float: left;
    border: 1px solid #e9edf7;
    box-shadow: 0 1px 4px 0 rgba(0, 0, 0, .1);
    border-radius: 20px;
    cursor: pointer;
    color: #333;
    margin: 5px 4px;
    padding: 4px 11px;
    font-size: 14px;
    text-align: center;
    vertical-align: middle;
    background-color: #fff;
}

.hot-type-item:hover {
    /*background-color: #316cf1;*/
    /*color: #fff;*/
    border: 1px solid #bd1a2d;
}

.last-hot-type-item:hover {
    background-color: #f2f4f5;
    color: #333;
}

.last-hot-type-item {
    position: absolute;
    right: 10px;
}

.czkj-chat-input textarea {
    background: #fff;
    line-height: 20px;
    border: none;
    padding: 16px;
    padding-left: 12px;
    font-size: 16px;
    resize: none;
    height: 100px;
    width: 100%;
    overflow: auto;
    box-sizing: border-box;
    outline-style: none;
    font-family: "Microsoft YaHei", "SimSun";
    margin-top: 10px;
    margin-bottom: 43px;
}

.czkj-chat-input .czkj-enter {
    position: absolute;
    bottom: 0;
    padding: 10px 12px;
    line-height: 36px;
    width: 100%;
}

.czkj-chat-input .czkj-enter-word {
    color: #9b9898;
    font-size: 14px;
    float: left;
}

.czkj-chat-input .czkj-enter-word.red-word {
    color: #0c5ed0;
}

.czkj-chat-input .czkj-enter-word span {
    color: #0c5ed0;
}

.czkj-chat-input .czkj-enter-btn {
    background: rgb(234, 242, 251);
    /* border-radius: 100px; */
    width: 110px;
    height: 40px;
    line-height: 40px;
    font-size: 16px;
    text-align: center;
    margin-right: 0;
    float: right;
    color: #6b6b6b;
    font-weight: 700;
    cursor: pointer;
}

#intelligentQAInfo {
    height: 747px;
    width: 100%;
    overflow: auto;
    padding-top: 30px;
    padding-bottom: 70px;
    background:url(/material/images/znwd_2022/banner.png) 0% 50% no-repeat
}

#intelligentQAInfo>li {
    overflow: hidden;
    margin: 10px 0;
    position: relative;
    padding-left: 30px;
    min-height: 64px;
    padding-bottom: 3px;
}

#intelligentQAInfo .avatar {
    margin-top: -4px;
    width: 70px;
    height: 70px;
    overflow: hidden;
    border-radius: 50%;
    position: absolute;
    left: 0;
    top: 0;
}

#intelligentQAInfo .robot-avatar {
    display: block;
    position: absolute;
    width: 50px;
    height: 50px;
    left: 5px;
    top: 4px;
    background: url(/material/images/znwd_2022/marry-newrobot.png) no-repeat;
    background-size: 50px 50px;
}

#intelligentQAInfo .czkj-robot .avatar {
    border-radius: 0;
}

#intelligentQAInfo .czkj-msg {
    border-radius: 16px 10px 10px 0px;
	border: solid 2px #dde8fb;
    float: left;
    padding: 12px 20px;
    color: #3c3c3c;
    background: #DDEAF9;
    max-width: 80%;
    min-width: 100px;
    width: auto;
    box-sizing: border-box;
    text-indent: 0;
    font-size: 14px;
    margin-left: 64px;
    position: relative;
}

#intelligentQAInfo .img-user {
    width: 50px;
    top: 8px;
    left: 12px;
    background: url(/material/images/znwd_2022/user.png) no-repeat;
    background-size: 50px 50px !important;
    background-repeat: no-repeat;
}

#intelligentQAInfo .czkj-user {
    padding-left: 0;
    padding-right: 30px;
}

#intelligentQAInfo .czkj-user .czkj-msg {
    float: right;
    color: #3c3c3c;
    border-bottom-left-radius: 20px;
    border-bottom-right-radius: 4px;
}

#intelligentQAInfo .czkj-robot .czkj-msg:before {
    position: absolute;
    content: "";
    bottom: 0;
    left: -8px;
    width: 0;
    height: 0;
    /* border-right: 10px solid #DDEAF9; */
    /* border-bottom: 10px solid #DDEAF9; */
    /* border-top: 10px solid transparent; */
    /* border-left: 10px solid transparent; */
}

#intelligentQAInfo .czkj-user .czkj-msg:before {
    position: absolute;
    content: "";
    right: -11px;
    bottom: 0;
    width: 0;
    height: 0;
    /* border-left: 10px solid #DDEAF9; */
    /* border-bottom: 10px solid #DDEAF9; */
    /* border-top: 10px solid transparent; */
    /* border-right: 10px solid transparent; */
}

#intelligentQAInfo .czkj-user .avatar {
    position: absolute;
    left: auto;
    right: 0;
    top: 0;
}

.czkj-item-title {
    line-height: 25px;
    border-bottom: 1px solid #ccc;
    padding-bottom: 5px;
    margin-bottom: 5px;
}

.related-item {
    cursor: pointer;
    display: block;
    padding: 8px;
    position: relative;
    border-bottom: 1px dashed #ccc;
    line-height: 20px;
    min-height: 20px;
    overflow: hidden;
}

.related-tip {
    float: left;
    font-size: 14px;
    color: #4aa4eb;
}

.czkj-item-question {
    cursor: pointer;
    display: block;
    padding: 8px;
    position: relative;
    border-bottom: 1px dashed #ccc;
    line-height: 20px;
    min-height: 20px;
    overflow: hidden;
}

.czkj-question-msg {
    float: left;
    font-size: 14px;
    color: #4aa4eb;
}

.czkj-source-title {
    position: relative;
    line-height: 25px;
}

.czkj-source-title .file-icon {
    width: 15px;
    height: 15px;
    position: relative;
    top: 5px;
    margin-right: 6px;
}

.czkj-source-title .czkj-source-img {}

.czkj-source-title .czkj-source-img-right {
    background: url("/material/images/znwd_2022/right.png") no-repeat;
    background-size: 15px 15px;
}

.czkj-file-href,
.czkj-relevance-item {
    color: #428BD6;
    cursor: pointer;
}

.czkj-file-href img {
    width: 15px;
    height: 15px;
    margin-right: 3px;
    position: relative;
    top: 5px;
}

.czkj-file-doc-modal .czkj-file-item-group {
    height: 100%;
}

.czkj-chat-right {
    background: #fff;
    width: 320px;
    margin-left: 20px;
    height: 971px;
    float: left;
    overflow: hidden;
    position: absolute;
    right: 0;
    top: 0;
}

.czkj-robot-email,
#czkj-question {
    /* border: 1px solid #116DD5; */
}

.czkj-robot-email {
    padding: 15px 30px;
    position: relative;
    background-color: #F4F4F4;
    cursor: pointer;
}

.czkj-robot-email-left {
    float: left;
    width: 80px;
}

.czkj-robot-email-left img {
    width: 56px;
    height: 54px;
}

.czkj-robot-email-right {
    width: 100%;
    top: 30px;
    left: 80px;
    padding-left: 80px;
    color: #1e1e1e;
}

.czkj-robot-email-right-title {
    font-weight: 700;
    font-size: 18px;
    color: #116DD5;
    margin-bottom: 8px;
}


/*热门问题*/


.czkj-question-title,
.czkj-bmcx-title {
    height: 63px;
    /* background: #0c5ed0; */
    line-height: 63px;
    width: 100%;
    font-size: 18px;
    color: #fff;
    font-weight: 700;
    text-align: left;
    /* border-bottom: 1px solid #116DD5; */
    /* padding: 0 20px; */
    color: #116DD5;
}

.czkj-question-ul {
    overflow: auto;
    margin: 0px 20px;
    /* background-color: #fff; */
    box-sizing: border-box;
}

.czkj-question-ul li:before {
    content: "";
    position: absolute;
    top: 9px;
    left: 6px;
    width: 12px;
    height: 14px;
    background: url(/material/images/znwd_2022/h.png);
}

.czkj-question-ul li {
    padding: 5px 0px 5px 25px;
    font-size: 14px;
    position: relative;
}

.czkj-circle {
    float: left;
    transform: rotate(-45deg);
    background: #ccc;
    border-radius: 50%;
    width: 7px;
    height: 7px;
    position: absolute;
    top: 13px;
}

.czkj-question-ul .czkj-question-name {
    padding-left: 20px;
    color: #333;
    cursor: pointer;
    letter-spacing: 1.86px;
    display: block;
    color: #2C6ED4;
}

.czkj-question-ul .czkj-see-detail {
    text-align: right;
    color: #5ea4e4;
    font-size: 12px;
    padding-top: 8px;
    cursor: pointer;
    user-select: none;
}


/*模态框*/

.czkj-robot-modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    z-index: 1000000;
    background-color: rgba(159, 159, 159, 0.9);
    display: none;
}

.czkj-modal-content {
    overflow: hidden;
    position: absolute;
    left: 50%;
    top: 4%;
    background-color: #fff;
    margin-left: -430px;
    background: #ffffff;
    box-shadow: 0 1px 8px 0 rgba(128, 128, 128, 0.50);
    border-radius: 6px;
    width: 874px;
    height: 92%;
}

.modal-doc {
    height: 90%;
}

.modal-doc .czkj-modal-body {
    height: 100%;
}

.czkj-modal-title {
    background: #BD1A2D;
    font-size: 16px;
    text-align: left;
    color: #fff;
    height: 40px;
    line-height: 40px;
    padding: 0 20px;
}

.czkj-rule-modal-body {
    height: auto;
    top: 12%;
    border: rgba(159, 159, 159, 0.9);
}

.custome-body span {
    font-size: 14px;
}

.czkj-caption {
    float: left;
}

.czkj-tools {
    float: right;
    font-size: 18px;
    cursor: pointer;
    color: #fff !important;
}

.czkj-modal-body {
    padding: 15px 43px;
    font-family: PingFangSC-Medium;
    font-size: 20px;
    color: #1e1e1e;
    line-height: 30px;
    text-align: left;
    height: 85%;
    height: calc(100% - 40px);
    overflow: auto;
}

.czkj-satisfaction-l,
.czkj-satisfaction-r {
    width: 50%;
    float: left;
    box-sizing: border-box;
    padding: 0 30px;
}

.czkj-satisfaction-l {
    text-align: right;
}

.czkj-satisfaction-l .czkj-eval-num {
    width: 28px;
    float: right;
    text-align: center;
}

.czkj-satisfaction-r {
    text-align: left;
}

.czkj-satisfaction-r .czkj-eval-num {
    width: 28px;
    float: left;
    text-align: center;
}

.czkj-satisfaction {
    cursor: pointer;
}

.czkj-satisfaction-result {
    display: none;
    text-align: center;
}

.czkj-file-item {
    margin-left: 5%;
    max-width: 90%;
    text-align: center;
}

.czkj-file-item video,
.czkj-file-item audio {
    max-width: 100%;
}

.czkj-file-item img {
    min-width: 300px;
    max-width: 100%;
}

.czkj-file-item-name {
    text-align: center;
    color: #9b9b9b;
    font-size: 12px;
    line-height: 16px;
}

.czkj-file-doc {
    height: 85%;
    height: calc(100% - 60px);
}

.czkj-file-doc iframe {
    height: 100%;
    width: 100%;
}


/*是否解决问题*/

.czkj-evaluation {
    text-align: right;
}

.eval-emial {
    text-align: right;
    font-size: 12px;
    color: #555;
}

.czkj-evaluation .czkj-evaluation-btn {
    color: #000;
    background-color: #fff;
    margin-left: 10px;
    position: absolute;
    left: 220px;
    width: 40px;
    height: 40px;
    border-radius: 50%;
    top: 15px;
    border: none;
    text-align: center;
    line-height: 40px;
}

.czkj-evaluation .czkj-eval-ok {
    background: url("/material/images/znwd/yes.png") no-repeat 5px 5px;
    background-color: #fff;
    background-size: 30px 30px;
}

.czkj-eval-no {
    background: url("/material/images/znwd/no.png") no-repeat 5px 5px;
    background-color: #fff;
    background-size: 30px 30px;
}

.czkj-yes {
    background: url("/material/images/znwd/eval-true.png") no-repeat 5px 5px;
    background-color: #fff;
    background-size: 30px 30px;
}

.czkj-no {
    background: url("/material/images/znwd/eval-false.png") no-repeat 5px 5px;
    background-color: #fff;
    background-size: 30px 30px;
}

.czkj-eval-text {
    color: #4c4c4c;
    font-size: 14px;
}

.czkj-evaluation .czkj-evaluation-no {
    left: 300px;
}

.evaluated span .e-mail {
    color: #2053AC;
    cursor: pointer;
    font-weight: 700;
}

.eval-emial {
    display: none;
}

.piped {
    text-align: right;
    display: none;
}

.piped-res {
    display: none;
    text-align: right;
    font-size: 13px;
    color: #4c4c4c;
}

.czkj-rule-item {
    line-height: 30px;
    font-size: 16px;
}

.czkj-rule-item:last-child {
    padding-bottom: 100px;
}

.file-err {
    text-align: center;
}

.file-btn {
    position: relative;
    width: 100%;
    height: 80%;
}

.file-btn-all {
    position: absolute;
    left: 0;
    top: 0;
    z-index: 10;
    width: 100%;
}

.file-btn-all button {
    color: #fff;
    background-color: #337ab7;
    border-color: #2e6da4;
    font-weight: 400;
    text-align: center;
    width: 90px;
    height: 30px;
    outline-style: none;
    border: none;
    cursor: pointer;
    font-size: 12px;
    border-radius: 3px;
    margin-top: 5px;
}

#the-canvas {
    margin-top: 30px;
    width: 100%;
}

.czkj-err-modal {
    position: fixed;
    top: 50%;
    left: 50%;
    width: 250px;
    height: 160px;
    margin-left: -125px;
    margin-top: -80px;
    background-color: #fff;
    border: 1px solid #c0c0c0;
    display: none;
}

.czkj-err-modal-title {
    padding: 0 20px;
    height: 42px;
    line-height: 42px;
    border-bottom: 1px solid #eee;
    font-size: 14px;
    color: #333;
    overflow: hidden;
    background-color: #F8F8F8;
    border-radius: 2px 2px 0 0;
    position: relative;
}

.czkj-err-modal-body {
    font-size: 14px;
    line-height: 20px;
    color: #333;
    padding: 15px;
}

.czkj-err-modal-btn {
    text-align: center;
}

.czkj-err-modal-body button {
    color: #fff;
    background-color: #337ab7;
    border-color: #2e6da4;
    font-weight: 400;
    text-align: center;
    white-space: nowrap;
    width: 54px;
    height: 30px;
    outline-style: none;
    border: none;
    cursor: pointer;
    font-size: 12px;
    border-radius: 3px;
    margin-top: 5px;
}

.bj-title {
    display: none;
}

.mobile-body-top {
    display: none;
    padding-left: 20px;
    height: 50px;
    line-height: 50px;
    background-color: rgb(71, 133, 254);
    color: #fff;
    font-size: 18px;
}

.mobile-top-name {
    width: calc(100% - 100px);
    float: left;
    height: 100%;
    padding: 0 5px 0 0px;
    text-align: left;
}

.mobile-top-name-left {
    float: left;
    width: 70px;
    height: 100%;
    position: relative;
}

.mobile-top-name-right {
    width: calc(100% - 70px);
    float: left;
    font-size: 12px;
    padding-top: 5px;
    padding-left: 5px;
}

.mobile-top-name-left img {
    width: 70px;
    height: 70px;
    position: absolute;
    top: 50%;
    transform: translateY(-50%);
}

.mobile-top-name-right img {
    width: 80px;
    height: 20px;
}

.mobile-contact {
    float: left;
    width: 80px;
    height: 100%;
    text-align: center;
}

.mobile-contact-item {
    height: 33%;
    border-bottom: 1px solid #fff;
    padding: 2px 0;
    line-height: 33px;
}

.mobile-contact-item a {
    color: #fff;
}

.mobile-contact-item:nth-child(2) {
    line-height: 33px;
}

.mobile-contact-item:last-child {
    border-bottom: none;
    line-height: 33px;
}

.mobile-contact img {
    width: 24px;
    height: 24px;
}

.czkj-body-top {
    width: 100%;
    height: 200px;
    position: relative;
    padding-right: 340px;
    margin-bottom: 20px;
}

.czkj-body-top-name {
    width: 100%;
    height: 100%;
    background-color: #fff;
    float: left;
    padding: 30px;
    position: relative;
    padding-left: 200px;
}

.czkj-body-top-name-left {
    width: 150px;
    height: 150px;
    position: absolute;
    left: 30px;
    top: 20px;
}

.czkj-body-top-name-left img {
    width: 100%;
    height: 100%;
}

.czkj-body-top-name-right {
    line-height: 30px;
    font-size: 16px;
}

.czkj-body-top-name-right img {
    width: 231px;
    height: 40px;
    margin-bottom: 15px;
}

.czkj-body-top-call {
    width: 320px;
    margin-left: 20px;
    height: 100%;
    background-color: #fff;
    position: absolute;
    top: 0;
    right: 0;
    cursor: pointer;
}

.czkj-body-email {
    height: 100%;
    /*border-bottom: 1px solid #e8e8e8;*/
    font-size: 12px;
    color: #6f6f6f;
    padding: 15px 10px;
}

.czkj-body-email .czkj-body-email-name {
    text-align: center;
}

.czkj-body-email .czkj-body-email-name img {
    width: 60px;
    height: 60px;
    /*margin-right: 10px;*/
}

.czkj-body-email-text {
    font-size: 16px;
    color: #333;
    margin-bottom: 10px;
    line-height: 30px;
    text-align: center;
    padding: 10px 0px;
    margin: 0 20px;
    margin-bottom: 10px;
    border-bottom: 1px solid #e8e8e8;
}

.czkj-body-email-content {
    color: #333;
    padding: 0 40px;
}

#intelligentQAInfo .question-hot .czkj-msg {
    padding: 0;
    width: 90%;
}

.czkj-hot-title {
    font-size: 14px;
    line-height: 34px;
    border-bottom: 1px solid #ccc;
    text-align: center;
}

.czkj-hot-question {
    padding: 5px 15px;
}

.czkj-hot-question li {
    padding: 3px 0 3px 23px;
    color: #6a9de3;
    position: relative;
}

.czkj-hot-question li:before {
    content: "";
    position: absolute;
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background-color: #eaeaea;
    left: 5px;
    top: 10px;
}

.czkj-hot-question .czkj-view-more-li:before {
    display: none;
}

@media screen and (max-width: 1000px) and (min-width: 640px) {
    .czkj-rules {
        display: none;
    }
    .czkj-chat-body {
        padding-right: 0;
    }
    .body-top-name-right {
        font-size: 12px;
    }
    .body-top {
        padding-right: 0;
    }
    .body-top-call {
        display: none;
    }
    .czkj-chat-center {
        padding-right: 0;
    }
    #czkj-question {
        display: none;
    }
    .content-body {
        max-width: none;
        min-width: auto;
    }
    .czkj-body-top-call {
        display: none;
    }
    .czkj-body-top {
        padding-right: 0;
    }
}

.czkj-view-more-li {
    text-align: center;
}


/*移动端样式*/

@media screen and (max-width: 640px) {
    html,
    body,
    .wrap {
        height: 100%;
    }
    .czkj-body-top {
        display: none;
    }
    .czkj-chat-right {
        display: none;
    }
    .czkj-container {
        width: 100%;
        height: 100%;
        margin-bottom: 0;
    }
    .czkj-content {
        padding-top: 0;
        height: 100%;
    }
    .czkj-chat-body {
        height: calc(100% - 50px);
        padding-left: 0;
        border: none;
        padding-right: 0;
        margin-top: 0;
    }
    .robot-body {
        height: 600px;
    }
    .robot-body .tabs {
        display: none;
    }
    .czkj-chat-right {
        display: none;
    }
    .czkj-rules-btn {
        float: left;
        width: 100%;
        margin: 11px auto;
        height: 28px;
        line-height: 28px;
        padding: 0px 10px;
        font-size: 12px;
        text-align: center;
        color: #fff;
        border-radius: 4px;
        background-color: #ffa52f;
    }
    .g-header-box,
    .g-header-function-box,
    .g-footer-box {
        display: none !important;
    }
    /*.g-header-box, .g-header-function-box, .public_nav, .g-footer-box {*/
    /*display: none !important;*/
    /*}*/
    .g-header-logo {
        margin-top: 0px !important;
        height: 86px !important;
    }
    .g-header-logo img {
        width: 100%;
        height: 100%;
    }
    .bj-title {
        display: none;
        background-color: #fff;
        height: 70px;
        padding: 5px;
    }
    .bj-title img {
        height: 100%;
    }
    .content {
        min-height: auto;
        padding-top: 0;
        height: 100%
    }
    .content-body {
        width: 100%;
        height: 100%;
        min-width: auto;
        max-width: none;
        overflow: hidden;
    }
    .content-body-left {
        display: none;
    }
    .body-top {
        display: none;
    }
    .mobile-body-top {
        display: block;
    }
    .czj {
        margin-top: 0;
        height: 100%;
    }
    .czkj-chat-left {
        height: 100%;
        border: none;
    }
    .czkj-logo-icon {
        left: 20px;
        width: 60px;
        height: 60px;
    }
    .czkj-logo-icon img {
        width: 40px;
        height: 40px;
        left: -2px;
    }
    .czkj-logo-title {
        padding-left: 83px;
        font-size: 16px;
    }
    .czkj-chat-center>.fl {
        height: 100%;
    }
    #intelligentQAInfo {
        height: calc(100% - 110px);
        padding-top: 10px;
        padding-bottom: 40px;
    }
    #intelligentQAInfo .czkj-msg {
        border-radius: 10px;
    }
    #czkj-question {
        display: none;
    }
    .czkj-chat-center {
        width: 100%;
        padding-right: 0;
        height: 100%;
    }
    .czkj-rules img {
        top: 13px;
        margin-right: 5px;
    }
    .czkj-chat-title {
        display: none;
    }
    .czkj-chat-input {
        padding: 10px;
        height: 60px;
        background-color: #edeced;
    }
    .czkj-enter {
        display: none;
    }
    .czkj-chat-input .czkj-question {
        border: 1px solid #ccc;
        border-radius: 25px;
        height: 42px;
        font-size: 14px;
        padding: 10px;
        width: calc(100% - 50px);
        margin-top: 0;
    }
    .czkj-send {
        position: absolute;
        right: 10px;
        top: 10px;
        height: 40px;
        width: 40px;
        border: 0;
        outline-style: none;
        color: #fff;
        border-radius: 50%;
        font-size: 16px;
        background: url(/material/images/znwd_2022/send.png) no-repeat;
        background-size: cover;
    }
    .czkj-suggest {
        display: none;
    }
    .czkj-modal-content {
        width: 90%;
        margin-left: 0;
        margin-top: 0;
        transform: translateX(-50%);
    }
    .czkj-modal-body {
        padding: 15px 10px;
    }
    .czkj-file-doc-modal .czkj-modal-content {
        width: 98%;
    }
    .czkj-file-doc-modal .czkj-modal-body {
        padding: 5px;
        padding-bottom: 0;
        width: 100%;
    }
    .czkj-file-doc-modal .czkj-file-item-group {
        height: 100%;
        width: 100%;
        overflow: auto;
    }
    .czkj-file-doc {
        max-width: 100%;
        margin-left: 0;
    }
    .czkj-rule-modal-body {
        height: 85%;
        top: 5%;
    }
    .czkj-rule-item:last-child {
        padding-bottom: 20px;
    }
    .hot-type {
        padding-right: 20px;
        overflow-y: hidden;
        overflow-x: auto;
        top: -40px;
    }
    .hot-type::-webkit-scrollbar {
        display: none;
    }
    .hot-type-inner {
        width: 10000%;
    }
    .last-hot-type-item {
        display: none;
    }
}

.m-version-link-box,
.eamilAndPhone {
    box-sizing: content-box !important;
}

.alert-mengban {
    position: fixed;
    top: 0px;
    left: 0px;
    z-index: 1000;
    background: #000000;
    opacity: 0.8 !important;
    filter: alpha(opacity=80) !important;
    width: 100%;
    height: 100%;
    display: none;
}

.alert-warning {
    position: fixed;
    left: 50%;
    top: -400px;
    margin-left: -300px;
    width: 600px;
    height: 270px;
    background: #fff;
    z-index: 1001;
    display: none;
}

.alert-delete {
    width: 100%;
    height: 38px;
    position: relative;
}

.alert-delete span {
    position: absolute;
    top: 10px;
    right: 10px;
    width: 19px;
    height: 19px;
    background: url(/material/images/znwd_2022/delete-ks-20170807.png) center center no-repeat;
    cursor: pointer;
}

.alert-wzsm {
    width: 480px;
    height: 100px;
    margin: 15px auto 0;
    line-height: 35px;
    font-size: 24px;
    color: #000;
    text-align: center;
    padding-bottom: 15px;
    border-bottom: 1px solid #d4d4d4;
}

.alert-wzsm p {
    font-size: 24px;
    font-family: "Microsoft YaHei";
}

.alert-footer {
    width: 100%;
    height: 105px;
    font-size: 24px;
    color: #000;
}

.alert-footer span {
    cursor: pointer;
    float: left;
}

.continue {
    width: 124px;
    height: 42px;
    background: url(/material/images/znwd_2022/continue-ks-20170810.png) center center no-repeat;
}

.fangqi {
    line-height: 42px;
    font-size: 20px;
    color: #ab0d07;
    margin-left: 20px;
}

.xuanze {
    width: 210px;
    height: 42px;
    margin: 25px auto 0;
}


/*  */

body {
    /* background-color: #dcdcdc; */
}

.czkj-container {
    min-width: 100%;
    max-width: 100%;
    width: 80%;
    margin: 0 auto;
}

.jj-body-top {
    width: 100%;
    height: 200px;
}

.jj-body-top-name {
    width: 40%;
    height: 100%;
    background-color: #fff;
    float: left;
    padding: 30px;
    position: relative;
    /* padding-left: 200px; */
}

.jj-body-top-name-left {
    width: 150px;
    height: 150px;
    position: absolute;
    left: 30px;
    top: 20px;
}

.jj-body-top-name-left img {
    width: 100%;
    height: 100%;
}

.jj-body-top-name-right {
    line-height: 30px;
    font-size: 16px;
}


/* .jj-body-top-name-right img {
    width: 160px;
    height: 40px;
    } */

.jj-body-top-call,
.jj-body-top-ewm {
    width: 20.5%;
    border-right: 2px solid #e8e8e8;
    margin-left: 2%;
    height: 100%;
    background-color: #fff;
    float: left;
    cursor: pointer;
}

.jj-container-jj {
    height: 100%;
}

.jj-body-email {
    height: 100%;
    font-size: 12px;
    color: #6f6f6f;
    padding: 15px 10px;
}

.jj-body-email-name {
    text-align: center;
}

.jj-body-email-name img {
    width: 60px;
    height: 60px;
}

.jj-body-email-text {
    font-size: 16px;
    color: #333;
    line-height: 30px;
    text-align: center;
    padding: 10px 0px;
    margin: 0 20px;
    margin-bottom: 10px;
    border-bottom: 1px solid #e8e8e8;
}

.jj-body-email-content {
    color: #333;
    padding: 0 8px;
}

.jj-custome-body span {
    font-size: 14px;
}

.jj-body-top-ewm {
    width: 20%;
    padding-left: 30px;
    position: relative;
}

.jj-body-top-ewm-left {
    width: 20px;
    position: absolute;
    left: 17px;
    top: 33px;
    font-size: 17px;
    line-height: 18px
}

.jj-body-top-ewm-left-phone {
    left: 0px;
    height: 100%;
    top: 0;
    width: 68px;
    border-right: 1px solid #ccc
}

.jj-ewm {
    width: 180px;
    height: 180px;
    float: right;
    margin-right: 10px;
    margin-top: 10px;
}

.jj-body-top-ewm-left img {
    width: 26px;
    height: 26px;
}

.jj-body-top-ewm-left .jj-ewm-title {
    position: relative;
    left: 5px;
    top: 10px;
}


/*移动端头部*/

.jj-mobile-body-top {
    height: 33px;
    /* background-color: #e04845; */
    background-color: #6193b9;
    color: #fff;
    font-size: 12px;
    display: none;
}

.jj-mobile-top-name {
    width: 100px;
    float: left;
    border-right: 1px solid #fff;
    height: 100%;
    padding: 0 5px 0 0px;
    text-align: left;
}

.jj-mobile-top-name-right {
    width: calc(100% - 70px);
    float: left;
    font-size: 12px;
    padding-top: 5px;
    padding-left: 5px;
}

.jj-mobile-top-name-left img {
    width: 70px;
    height: 70px;
    position: absolute;
    top: 50%;
    transform: translateY(-50%);
}

.jj-mobile-top-name-right img {
    width: 80px;
    height: 20px;
}

.jj-mobile-contact {
    float: left;
    width: calc(100% - 100px);
    height: 100%;
    text-align: center;
}

.jj-mobile-contact-item {
    width: 33%;
    float: left;
    border-left: 1px solid #fff;
    padding: 0;
    line-height: 33px;
    font-size: 16px;
}

.jj-mobile-contact-item a {
    color: #fff;
}

.jj-mobile-contact-item:first-child {
    border-left: none;
}

.jj-mobile-contact-item:last-child {
    border-bottom: none;
    line-height: 33px;
}

.jj-mobile-contact img {
    width: 24px;
    height: 24px;
}

#w_header {
    display: none;
}

.czkj-chat-body {
    overflow: hidden;
    margin-top: -23px;
    margin-bottom: 30px;
    border-radius: 24px;
}

.czkj-top-name {
    color: #333;
}

.czkj-rules {
    color: #e04748;
}

.czkj-question-title,
.czkj-bmcx-title,
.chat-history-title {
    font-size: 18px;
    /* background-color: #fff; */
    color: #e04748;
    /* border-bottom: 1px solid #ccc; */
    height: 52px;
    line-height: 52px;
}

.czkj-chat-left {
    float: left;
    width: calc(100% - 340px);
    border: 1px solid #eee;
}

.czkj-chat-right {
    width: 340px;
}

.czkj-question-ul{ 
    width: 520px;
    border-radius: 10px;
    border: solid 2px #dde8fb;
    padding: 10px 20px;
    padding-left: 140px;
    background: #fff url(/material/images/znwd_2022/cjwt.png) 20px 50% no-repeat;
}
.czkj-body-email-content {
    padding: 0 34px;
}

.czkj-chat-center {
    background: url(/material/images/znwd/bgtitle.png) 50% 100% no-repeat;
}

#intelligentQAInfo .czkj-msg {
    background: #fff;
}

#intelligentQAInfo .czkj-robot .czkj-msg:before {
    /* border-right: 10px solid #fff; */
    /* border-bottom: 10px solid #fff; */
}

#intelligentQAInfo .czkj-user .czkj-msg:before {
    border-left: 10px solid #fff;
    border-bottom: 10px solid #fff;
}


/* .czkj-rules img {
    top: 20px;
    } */

.czkj-logo-title {
    padding-left: 145px;
    width: 250px;
}

.czkj-logo-icon {
    position: absolute;
    background-color: #fff;
    width: 84px;
    height: 84px;
    border-radius: 50%;
    left: 40px;
    top: 12px;
    z-index: 1;
    padding: 12px;
    border-bottom: 1px solid #ccc;
}

.czkj-logo-icon img {
    width: 60px;
    height: 60px;
    position: relative;
    top: -6px;
}

.czkj-rules,
.czkj-question-title,
.czkj-bmcx-title,
.chat-history-title {
    color: #19548c;
}

.czkj-chat-input .czkj-enter-word span {
    color: #333;
    font-weight: 600;
}

.czkj-modal-title {
    background-color: #c71019;
}


/* .jj-epidemice {
    margin: 15px 0;
    background-color: #fff;
    padding: 0 30px;
    height: 60px;
    line-height: 60px;
    font-size: 16px;
    }
    
    .jj-epidemice-left {
    margin-right: 30px;
    }
    
    .jj-epidemice-left img {
    position: relative;
    top: -6px;
    }
    
    .jj-epidemice-line {
    width: 1px;
    height: 40px;
    position: relative;
    top: 10px;
    background-color: #9f9f9f;
    }
    
    .jj-epidemice-center {
    margin: 12px 30px;
    margin-bottom: 0;
    }
    
    .jj-epidemice-center img {
    /*position: relative;*/


/*top: 12px;*/


/* cursor: pointer; */


/* } */

.chat-toggle {
    display: none;
}

.voice-hold {
    display: none;
}

.m-login-box a {
    color: #fff !important;
}

@media screen and (max-width: 640px) {
    /*.g_head_box, .public_nav, .m-login-box {*/
    /*display: none !important;*/
    /*}*/
    .jj-mobile-body-top {
        display: block;
    }
    .m-login-box a {
        display: none;
    }
    /*#w_header {*/
    /*border-top: 0;*/
    /*display: block;*/
    /*}*/
    .jj-body-top {
        display: none;
    }
    #intelligentQAInfo {
        height: calc(100% - 70px);
    }
    .czkj-container {
        max-width: none;
        min-width: auto;
        width: 100%;
    }
    .czkj-container {
        height: calc(100% - 100px);
    }
    .czkj-chat-body {
        margin-top: 0;
        height: calc(100% - 90px);
    }
    .czkj-chat-left {
        width: 100%;
        height: 100%;
    }
    .czkj-chat-center {
        height: 100%;
    }
    .jj-epidemice {
        display: none;
    }
    /*.czkj-chat-input .czkj-question {*/
    /*width: calc(100% - 88px);*/
    /*}*/
    .chat-toggle {
        float: left;
        width: 30px;
        height: 30px;
        margin-right: 10px;
        position: relative;
        top: 5px;
        display: none;
    }
    .input-btn {
        display: none;
    }
    .chat-toggle img {
        width: 100%;
        height: 100%;
    }
    .voice-hold {
        display: none;
        border: 1px solid #ccc;
        background-color: #fff;
        height: 40px;
        font-size: 14px;
        padding: 10px;
        width: calc(100% - 100px);
        float: left;
        border-radius: 0;
        outline-style: none;
    }
}

.m-login-box {
    display: block !important;
    position: static;
    right: 0;
    text-align: left;
}

.czkj-chat-input .czkj-enter-btn {
    border-radius: 5px;
    background: #2597f3;
    font-size: 18px;
    color: #fff;
}

.czkj-question-ul .czkj-question-name {
    color: #333;
}

.TRS_UEDITOR p,
.TRS_UEDITOR span,
.TRS_UEDITOR font {
    font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Microsoft YaHei, Source Han Sans SC, Noto Sans CJK SC, SimHei, sans-serif !important;
    font-size: 13px !important;
}

.TRS_UEDITOR img {
    width: 20%;
}